Privacy Policy

Hermai (“we”, “us”, “our”) respects and is committed to protect the privacy of all our users. We will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the travel services our clinents (“you”, “user”) request and provide us with, through the use of our website (https://hermai.travel), via the phone, email or in person.

It also is intended to explain the conditions under which Hermai uses and discloses that information, and your rights in relation to that information. Each time you use the website and /or our commucication methods provided, the current version of this Privacy Policy will apply. Accordingly, you should check the date of this Privacy Policy and review any changes since the last time you used the website and/or our travel services.

Last Updated : 26 June 2024

INFORMATION VOLUNTARILY PROVIDED

We’d like to assure you that we are committed to protecting the privacy of all our users. We will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the travel services you request.  That information may include either your name, physical address, email address, IP address, phone number, as well as travel-related details including passport details, frequent flyer details, driver license and other similar information. By giving us this information, you consent to this information being collected, used, disclosed, transferred or stored by us or our third-party providers as described in this privacy policy. In the interest of your privacy, we only collect, use and retain information reasonably required for our legitimate business interests, such as processing bookings and travel queries or providing you with marketing materials.

INFORMATION AUTOMATICALLY PROVIDED

When you browse our website, we may automatically collect information about your visit by using cookies. This information may include your device type, browser, IP address, how you came to the website or how you interacted with the website. This information may be used to monitor or improve website performance or deliver targeted advertising. Information from the cookie alone generally will not identify you personally and we will not use this information in connection with any personally identifiable information you have provided. You may read more about the specific cookies we use on this website here.

COMMUNICATIONS

We may occasionally use your name and email address to send you notifications regarding new services offered by the Website that we think you may find valuable. We may also send you service-related announcements from time to time through the general operation of the service. Generally, you may opt out of such emails at the time of registration or through your account settings, though we reserve the right to send you notices about your account, such as service announcements and administrative messages, even if you opt out of all voluntary email notifications.

WEB BEACONS

A “Web Beacon” is an object that is embedded in a web page or email that is usually invisible to the user and allows website operators to check whether a user has viewed a particular web page or an email. Hermai may use Web Beacons on the Website and /or in emails to count users who have visited particular pages, viewed emails and to deliver co-branded services. Web Beacons are not used to access users’ Personally-Identifying Information. They are a technique Hermai may use to compile aggregated statistics about Website usage. Web Beacons collect only a limited set of information, including a Web Cookie number, time and date of a page or email view and a description of the page or email on which the Web Beacon resides. You may not decline Web Beacons. However, they can be rendered ineffective by declining all Web Cookies or modifying your browser setting to notify you each time a Web Cookie is tendered, permitting you to accept or decline Web Cookies on an individual basis.  

ANALYTICS

We may use third-party vendors, including Google, who use first-party cookies and /or third-party cookies)together to inform, optimize and serve ads based on your past activity on the Website, including Google Analytics for Display Advertising. The information collected may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. If you do not want any information to be collected and used by Google Analytics, you can install an opt-out in your web browser and/or opt out from Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings.

THIRD PARTY WEBSITES

Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

Our website includes links to other websites, whose privacy practices may be different from ours. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.